KEEPING YOUR HOME SAFE & SOUND

The Neos Smart Home Pack includes all Neos devices to turn your home smart and safe!

Protect your home against the biggest threats from burglaries with the SmartCam

and Smart Motion Kit, to water leaks with our Smart Leak Sensors.

With this handy all-in-one pack, protecting your home has never been so easy!

Save £11 on this pack compared to purchasing each item individually.

BUILD YOUR NEOS SMARTHOME ECO-SYSTEM

Our award- winning little camera is required in order to install the Neos Smart Motion and Smart Leak Sensor Kits.
Simply insert the Smart Bridge into the SmartCam, to create a hub and you’re ready to connect up to 100 wireless Neos devices!

NEOS SMARTCAM

Let your SmartCam capture what’s going on at home.

Get notifications on your smartphone when something’s up, check out your Live Stream and even save clips straight to your phone!

Home is always at your fingertips.

SMARTCAM FEATURES

1080P FULL HD

Captured sharp images in full HD so you can see every detail

2 - WAY AUDIO

Hear what is happening and respond through the built-in microphone and speaker

LIVE STREAM

Check in on your home in real time, anytime

MOTION DETECTION

Receive alerts to your smartphone if your camera senses movement

AUTO - ARMING

Enables notifications automatically when you leave home

NIGHT VISION

Allows you to see up-to 9 meters away even in the dark

EASY SETUP

Fit on any surface & can be installed in minutes

MULTI CAM SETUP

Install multiple cameras is quick and easy

8X DIGITAL ZOOM

Zoom in on your clips & livestream to get a closer view

WALL MOUNTABLE

A magnetic base & mounting plate allows for easy wall mount installation

NOISE DETECTION

Receive alerts to your smartphone if your camera senses noise

SD CARD ENABLED

Insert a MicroSD card into the SmartCam to continuously record

DOWNLOAD CLIPS

Save video clips to your phone with a single tap to share with friends & family

FLEXIBLE DESIGN

Allows you to point the camera in precisely the right direction

MAGNETIC

The SmartCam's magnetic base & mounting kit allows it to stick to any surface

CLOUD RECORDING

12 second video clips are stored & secured by end-to-end encryption

NEOS SMART MOTION KIT

With countless applications, you can choose the right place to set up your Neos Smart Motion and Contact Sensors.

Whether that’s to keep an eye on the cat flap or to ensure the kids didn’t leave the fridge open again, Neos has you covered.

EASY SETUP

Download the Neos App to install & connect to your WiFi in minutes

BATTERY POWERED

Up to 18-month battery life

SMART BRIDGE

Insert the bridge into a Neos SmartCam to connect the sensors wirelessly in our App

SMART CONTACT SENSORS FEATURES

Get notified if a window or door is opened so you always know that entry point in your home are secured.

Simply check your sensor’s status in your Neos App.

OPEN / CLOSE

DETECTION

SMART MOTION SENSOR FEATURES

Receive notifications to your Neos SmartHome app when movement is detected. So you can make sure your little ones aren’t wondering up or down the stairs or sneaking into your home office.

MOTION

DETECTION

NEOS SMART LEAK KIT

The Neos Smart Leak Sensor detects a single drop of water, preventing small leaks turning into big problems.

You can also monitor humidity & temperature and set up notifications when it’s too hot, too cold or too dry...

SMART LEAK SENSORS FEATURES

LEAK SENSOR

Receive alerts to your smartphone when water is detected

HUMIDITY SENSOR

Set parameters to receive alerts when it's to dry or too humid

TEMPERATURE SENSOR

Set parameters to receive alerts when it's too hot or too cold

SOUND ALARM

The Leak Sensor will beep if any water is detected

BATTERY POWERED

Up to 18-month battery life

EASY SETUP

Download the Neos App to install & connect to your WiFi in minutes

MEET NEOS SMART HOME PACK

Save £11 when you buy this all-in-one package

NEOS SMARTHOME APP

Install your Neos devices in our App.

Keep an eye on your home whenever, wherever!

Download the Neos SmartHome App here:

Supports iOS 11.2 and Android 5.0 or later

BUILDING YOUR SMART HUB

You can now add new Neos devices to your Neos App!

Simply insert your Smart Bridge in the back of your SmartCam to create a hub and you’ll be ready to install all your new Neos devices. And manage all your devices from your smartphone! With Neos Smart Home Pack, protecting your home has never been so easy!

NEOS ALEXA SKILL

With the Neos Alexa skill, you can now access your live NeosSmartCam feed on your Alexa devices.

Ask Alexa to show your Kitchen, Lounge, Nursery, or anywhere else you have your SmartCam, on an Echo dot, Echo Show or Fire Stick connected to your TV.

Simply say “Alexa, show me the front room”

What's in the box:

Neos SmartCam

Quick start guide

1.8m USB cable + plug

Wall plate

Mounting tape

Neos window sticker

App:

Auto-Arming: Enables notifications automatically when you leave home

FREE Cloud Storage: 12 second video clips are stored for 14 days and secured in a AWS Cloud via an end-to-end encryption

Option to upgrade to 1 min clips + additional features for Neos Boost subscribers

Multiple Cams Setup

Monitor

Noise & Motion Detection: Receive alerts if your camera senses movement or noise

Adjustable sensitivity settings

Live stream: see what’s happening at home in real time.

Manual recordings

Camera

Indoor use only

Dimensions: 5 x 5 x 5.6 cm (not including base)

110° wide angle lens

1080p Full HD: 2.8mm focal length and 1/2.9” CMOS sensor provides clear images

Night Vision: With F2.0 aperture, IR-CUT filter, and four 850nm infrared LEDs. See up to 9m away even in total darkness.

SD Card enabled: for continuous recording

Head can be rotated up to 320°

Video

8x Digital Zoom

Motion Tagging: outlines motion in live stream and playback video modes

Download clips: on your smartphone

Audio

Built-in microphone and speaker

2-Way audio: Hear what is happening and respond through the built-in speaker

Install

Easy in-App install

Flexible installation options

Magnetic base

Wall Mountable

Option to rotate footage 180°

What's in the box:

1x Smart Bridge

2x Smart Contact Sensor

1x Smart Motion Sensor

2x CR2032 Battery

1x CR2459 Battery

Quick Start Guide

Requires a Neos SmartCam (not included)

Monitor

Motion Detection: Receive alerts when motion is detected

Monitor Doors/Windows: Get notified if a window or door is opened or closed.
Check Open/Close status in-App

Install

Easy in-App install

Flexible installation options

3M adhesive backing

Magnetic base (Smart Motion Sensor)

Smart Contact Sensor

Contact Range: the 2 parts of the sensor can be installed up to 2cm apart

Power: 1x CR2032 Battery

Battery life: 18 Months

Smart Motion Sensor

Detection Range: 150° up to 10 meters

Power: 1x CR2459 Battery (included)

Battery life: 18 Months

Smart Bridge

Device Capacity: Up to x100 sensors per Smart Bridge

Recommend x1 Smart Bridge per residence (note that you can only install x1 SmartBridge
per SmartCam)

More info

Indoor use only

Communication Protocol: Sub 1G
EU variant, 863MHz—869MHz

What's in the box:

1x Smart Bridge,

3x Smart Leak Sensor

6x AAA

Quick Start Guide

Requires a Neos SmartCam (not
included)

Monitor

Leak Detection: Receive alerts if your Smart Leak Sensor detects water

Monitor Temperature: Select a temperature range in your Smart Leak Sensor settings and get alerts when it gets too cold or too hot

Monitor Humidity: Select a humidity range in your Smart Leak Sensor settings (25-50%) get alerts when in gets too damp. So you can keep your home healthy

Smart Leak Sensor

Works at temperatures between -10°C to 50°C

Detects humidity between ≤0% - 100% (for most accurate humidity readings,
keep device below 40°C)

Power: 2x AAA batteries (included)

Battery life: 18 Months

Smart Bridge

Device Capacity: Up to x100 sensors per Smart Bridge

Recommend x1 Smart Bridge per residence (note that you can only install x1 SmartBridge per SmartCam)

Install

Easy in-App install

Flexible installation options

Magnetic base

Wall Mountable

Option to rotate footage 180

More info

Communication Protocol: Sub 1G

EU variant, 863MHz—869MHz

GOT A QUESTION ABOUT NEOS SMART HOME PACK?

FREQUENTLY ASKED QUESTIONS

Once you have received your Neos SmartCam, please follow the steps below to set up your camera via the Neos SmartHome app:

 

•   Download the Neos SmartHome app from the Google Play Store or the Apple App Store.

•   Remove the SmartCam and accessories from its packaging.

•   Plug in your camera to a power source (such as an outlet or power bank) using the included USB cable and power adapter.

•   Open the Neos SmartHome app and either create your account (first time) or login to the app with your existing username and password.

•   Once logged into the app, tap the '+' shown on the Home screen to start the installation.

•   Follow the in-app instructions to complete the quick installation process.

All Neos SmartCam come with free 14-day cloud storage as standard. When your Neos SmartHome app is armed (and notifications enabled) your SmartCam will automatically record 12 second video clips when triggered by either a motion or a loud noise. All recorded video clips will be stored on your SmartHome app to view for 14 days. After 14 days, all clips are permanently deleted and cannot be recovered. Within the 14 days you can save any clip to your phones storage if you would like to retain it.

Neos Boost is a subscription service that adds additional functionalities to your Neos SmartHome app:

 

•   One-minute clip recording upgraded from 12 seconds as standard. A reduced cool down time between clips from 5 minutes to 1 minute allowing for up to 12 hours of cloud storage every day, per camera.

•   Activity Zones to prevent getting unnecessary motion alerts and clips by specifying Activity Zones you want to be notified of(or disregard), such as windows and doors or above the floor line if you have wondering pets.

•   Security Scheduling to set your own personal schedule to arm and disarm your Neos SmartCam when you are at home or away atspecific times of the day.

 

We are offering Neos Boost as a subscription service at £2.49 per month. Neos Boost can be purchased in app. To purchase a subscription just press on the "Find out more" button on the banner on the SmartHome app Home screen or within the app Settings page. Follow the on-screen purchase instructions to complete your purchase via your Apple or Google Play account.

Your Neos SmartCam is an indoor security camera and is not designed to be mounted or used outdoors. The device has not been built or tested for water/moisture ingress and will invalidate the warranty of the device if used or mounted outdoors.

Using a MicroSD card with your Neos SmartCam allows you to constantly record footage. It works alongside the standard clip recording functionality (or extended clip recorded functionality with Neos Boost).

 

When using a MicroSD card with your Neos SmartCam, your Neos SmartCam will overwrite the oldest footage when the MicroSD card runs out of storage space. To view footage recorded onto the MicroSD card, you will need to remove the card and playback via a compatible device.

 

Your Noes SmartCam supports 8GB, 16GB, and 32GB MicroSD cards in FAT32 format. We recommend Class 10 for optimal performance. Lower class MicroSD cards have slower speeds for file transfer and their performance varies, which is why we recommend Class 10.

 

Estimated record times are listed below for each:

 

You can purchase a 32GB Class 10 MicroSD card that is compatible with your Neos SmartCam here.

Once you have setup your Neos SmartHome account and installed your first SmartCam you can add additional users to your home so they can also receive device alerts and have the ability to check the camera livestream in real time.

 

If additional users also enable the Auto-Arming functionality, the SmartHome app will not arm until the last user has left the properties’ Auto- Arming Zone and will disarm upon the first user arriving home.

 

To add additional users to your account, tab on the People tab and then tap the “+” symbol in the top right-hand corner. This will prompt you to create a user. Enter the first name, last name and email address of the user you would like to invite. This will send an email invitation to the user to create their account and setup a password. Once complete, they will be able to download the Neos SmartHome app and login to the home with their own secure username and password.

 

Only the primary user can add/revoke shared users at any time within the “People” tab within the app.

Yes, the SmartCam requires to be plugged into a source of power at all times in order to work. As the SmartCam connects to your Wi-Fi stream live video and upload recorded clips, this can use a lot of power. If the device was battery powered it would likely run out of power very quickly and would not be very useful if away for an extended period of time.

To get the best experience from your SmartHome app, you would need to keep your SmartCam connected to a Wi-Fi network. You would also require a Wi-Fi or mobile data connection on your smartphone to access the live video feed at any time and receive real time event notifications.

 

However, if you also use a MicroSD card with your Neos SmartCam, it will continue to record footage onto the MicroSD card without a working Wi-fi connection to the SmartCam, Please note, you will only be able to play the footage back with a compatible device

Your Neos SmartCam supports 2.4 GHz Wi-Fi networks only. 5 GHz networks are not supported. If you’re having trouble setting up your Neos SmartCam and have a dual band router (broadcasts both 2.4 and 5 GHz Wi-Fi networks) please check that you’re connecting to the 2.4 GHz network. If not, please contact your Internet Service Provider for support.

 

The Neos SmartCam supports WPA and WPA2 protocols. It does not support WEP due to it being less secure than WPA and WPA2.

 

Your Neos SmartCam will not work with Wi-Fi networks that have a landing page or require a browser to complete connection. Common examples are hotel or airport public networks.

From time to time, our development team will provide a firmware update on the software of your Neos SmartCam.

 

Firmware upgrades can bring new functionalities, update an issue or provide enhanced security. We recommend keeping your SmartCam updated on the latest firmware version to ensure your SmartCam works as expected and to ensure your system is as secure as possible.

 

You can check to see if you are on the latest firmware and update if required in a few simple steps:

 

•   Log into your Neos SmartHome app

•   Click on camera thumbnail on the Home screen to access the SmartCam live view

•   Click on the Settings cog.

•   Scroll down to “Additional Info” and look for row labelled “Firmware”.

•   If there is a firmware update required it will state “update available” and an icon to click to start the update process.

•   This will take you onto a Firmware Update page and you will need to follow the on-screen instructions to complete.

•   Please allow up to 5 minutes for the SmartCam to update. Within this time, the SmartCam will click as it reboots itself. Please leave the SmartCam plugged in at all times during this process.

•   The app will notify you once the process is complete.

•   The status in your SmartCam Settings page will update to “up to date” once complete.

 

Please note: this process will need to be completed for each SmartCam if you have more than one in your home.

The Neos Smart Motion Sensor detects the motion of objects with a heat signature. It will alert you to events like moving people or pets, but will ignore events like falling picture frames that your Neos SmartCam would typically detect.

 

This product is battery powered and works via your SmartCam (and Smart Bridge). The device is a great way to discreetly extend motion coverage throughout your home/office without a need for more wires.

The Neos Smart Motion Sensor detects heat-based movement at distances up to 26 feet and a horizontal detection angle of 120°. The range can vary based on where you place it and the orientation of the device. Once fitted, the device is mounted to a magnetic base that allows you to easily adjust the orientation of the device. Upon installation of the device, the in-app setup process provides additonal information about placement of the device.

Once connected to the SmartCam (via the Smart Bridge) the range is up to 150 meters when placed 1.5m above ground. There are variables that can impact connectivity to your Neos Smart Motion Sensor which may restrict overall range. Once connected, the device will display the signal strength to allow you to see how strong the connection is between the SmartCam and your device in the selected location. Note: It is important to make sure the device is in range prior to adding the support bracket to the wall.

The Neos Smart Contact Sensor will notify you any time something is opened or closed. The sensor comes in two parts - a small panel which contains a magnet and a larger panel which looks for the connection with the magnet and processes events to the Smart Bridge. The smaller side can be placed anywhere within 2 cm of the larger side. As soon as the smaller side moves further than 2cm, it will send an open signal notification.

 

This product is battery powered and works via your SmartCam (and Smart Bridge). The device is a great way to discreetly extend motion coverage throughout your home/office on doors, windows or even notifying you when someone has raided the fridge.

The Neos Smart Leak Sensor detects direct contact with moisture and will notify you via your Neos Smarthome app and audibly through the devices alarm/sounder. The device also has built-in humidity and temperature monitoring sensors and send will notifications changes in humidity or temperature are detected within the home.

 

This product is battery powered and works via the Neos SmartCam (Your Neos Smart Bridge plugging into your Neos SmartCam). The device is a great way to detect early leaks from your household utilities, water tanks, boilers and other facilities, providing valuable time to mitigate larger issues in your home.

Unlike motion events, your Neos Smarthome app will notify you at anytime (if the app is armed or not) if your Neos Smart Leak device detects moisture/water. The device will also notify you via the app if it detects a rise or fall in temperature or humidity outside the ranges you set in-app. All device notifications can be controlled within the device settings, along with viewing signal strength in the position you have placed the device and monitoring battery life.

The Neos Smart Leak Senor Kit is sold with the following:

 

•   3 x Neos Smart Leak Sensors (with batteries)

•   1 x Neos Smart Bridge

•   1 x Instruction manual

 

Please note you will require a Neos SmartCam to operate these devices. This includes a Neos Smart Bridge that attaches to your Neos SmartCam to allow you to add your Smart Leak Sensors to your home WiFi via the camera. If you already have an installed Smart Bridge on your SmartCam, you do not need to use the additional Smart Bridge included in the pack (you can keep this as spare) or add to a second SmartCam (if you have one) and attach the devices closer to it for enhanced connection.

The light on your Neos Smart Leak Sensor has two purposes:

 

1)   It will flash during device installation to show the product is in setup mode ready to be connected to the SmartCam (via the Smart Bridge)

2)  It will also flash when the sensor comes in contact with moisture/water to provide a visual alert (as well as the device sounder for an Audio- Alarm)

The Neos Smart Leak Sensor is small and discreet so it can be placed next to or near to any source of water in your home as long as it is in range of your Neos SmartCam (and Smart Bridge). Typically, users place these devices under their kitchen utilities, washing machines, bathtubs and shower trays and other sources of leaks such as water tanks, toilets and/or basins.

Once connected to the SmartCam (via the Smart Bridge) the range is up to 45 meters. There are variables that can impact connectivity to your Neos Smart Leak Sensor which may restrict overall range. Once connected, the device will display the signal strength to allow you to see how strong the connection is between the SmartCam and your device in the selected location.

A Humidity Sensor (or hygrometer) senses, measures and reports both moisture and air temperature. The ratio of moisture in the air to the highest amount of moisture at a particular air temperature is called relative humidity. Relative humidity becomes an important factor when looking for comfort within your household and at more extreme readings, can be an indicator of excess or lack of moisture in the air that can be problematic if left for long periods of time.

When you first install your Smart Leak Sensor, the Smarthome app will set both your humidity and temperature to a default range. The range for humidity is 25% - 50% and 1 dc - 18 dc for temperature. Once the device is installed, you can click on the device in the dashboard, and amend the range to suit your needs via the device settings.

Your Neos devices are easily installed via your Neos SmartCam (with Smart Bridge) via the Neos Smarthome app.

 

Once you have installed the SmartCam, click the + button to view all other available products. Click on the Neos Smart Device Icon that you would like to install to start the installation. If you have not already installed the Smart Bridge provided in the packaging, the app will prompt you to do so at this point and walk you through installation.

 

Follow the on-screen instructions to complete the quick installation. Please spend some time to consider the best place to install the device prior to fitting the magnetic support to the wall. The in-app installation provides some recommendations but it is important to check the device is adequately positioned to capture motion where desired and that the device is in range of the SmartCam (via the Smart Bridge).

 

Once installed you may get an immediate alert as you move in front of the sensor (if the app is armed).

The Neos Smart Home app will display all connected devices on its dashboard (opening screen), this screen will give a live update of the current status of the device. To test the device in real life, once installed and fitted, arm the app. You should receive a mobile app notification (if enabled in the phone settings) and the device status will change. Note: As well as arming the app, please also make sure you have notification from the device enabled in the device settings.

The Neos Smart Motion and Smart Contact Sensor are discreet and wireless so it can be placed anywhere you would like additional motion coverage or place on any door or window or any object you would like to add additional motion coverage within your home/property. As long as it is in range of your Neos SmartCam (and Smart Bridge). Typically, users place this device in areas where they may not have been able to place their SmartCam (due to limited supply of power outlets available) or areas in which you want additional coverage i.e. monitoring a back door entrance if front door is covered.

If you cannot place your Neos Smart Devices in your desired location due to range, you have two options to solve this issue:

 

1)   Move your Neos SmartCam (with Smart Bridge) closer to the desired Smart Motion Sensor location.

2)  If you have a second SmartCam (or purchase a second SmartCam), add another Smart Bridge to the device and add the Smart Motion Sensor to the second SmartCam which is located closer to the device.

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