Neos SmartCam Twin Pack

LOOK AFTER YOUR HOME, WHENEVER, WHEREVER...

Let your SmartCam capture what’s going on at home.

Get notifications on your smartphone when something’s up, check out your Live Stream and even save clips straight to your phone. Home is always at your fingertips.

MOTION & SOUND DETECTION

Receive alerts to your smartphone if your SmartCam senses motion or hears a loud noise.

Perfect for making sure the monster-under-the-bed is kept at bay.

1080p FULL HD VIDEO

The Neos SmartCam captures sharp 1080p HD clips. So you can see every detail of the moments that matter most.

AUTO-ARMING

Never forget to set your security camera, the Auto-Arming feature automatically arms your SmartCam as soon as you leave home.

2-WAY AUDIO

Listen and talk to your pets, family or visitors using the SmartCam’s built -in- speaker and microphone.

NIGHT VISION

Night Vision illuminates the scene the SmartCam is aimed at, up to 9m away. It uses infra red light which is invisible to the naked eye. So you can slip downstairs for date night while your little ones sleep tight.

AND SO MUCH MORE...

1080P FULL HD

Captured sharp images in full HD so you can see every detail

2 - WAY AUDIO

Hear what is happening and respond through the built-in microphone and speaker

LIVE STREAM

Check in on your home in real time, anytime

MOTION DETECTION

Receive alerts to your smartphone if your camera senses movement

AUTO - ARMING

Enables notifications automatically when you leave home

NIGHT VISION

Allows you to see up-to 9 meters away even in the dark

EASY SETUP

Fit on any surface & can be installed in minutes

MULTI CAM SETUP

Install multiple cameras is quick and easy

8X DIGITAL ZOOM

Zoom in on your clips & livestream to get a closer view

WALL MOUNTABLE

A magnetic base & mounting plate allows for easy wall mount installation

NOISE DETECTION

Receive alerts to your smartphone if your camera senses noise

SD CARD ENABLED

Insert a MicroSD card into the SmartCam to continuously record

DOWNLOAD CLIPS

Save video clips to your phone with a single tap to share with friends & family

FLEXIBLE DESIGN

Allows you to point the camera in precisely the right direction

MAGNETIC

The SmartCam's magnetic base & mounting kit allows it to stick to any surface

CLOUD RECORDING

12 second video clips are stored & secured by end-to-end encryption

SUPERCHARGE YOUR APP WITH NEOS BOOST

Want more out of your Neos App?

Subscribe to Neos Boost to enjoy exclusive features!

SUPERCHARGE YOUR APP WITH NEOS BOOST

Want more out of your Neos App?

Subscribe to Neos Boost to enjoy exclusive features!

Extended Cloud Recording

1 minute clips upgraded from 12 seconds

Less time between clips

Up to 12 hours of cloud storage everyday

Activity Zones

Prefer not to get alerts every time the cat climbs up on the window sill? Select only the area that you want to monitor like a doorway or baby's cot.

Security Scheduling

Monitor your home when it suits you. Set your own schedule to arm and disarm your Neos SmartCam whether you're home or away.

MEET NEOS SMART HOME PACK

Save £11 when you buy this all-in-one package

NEOS SMARTHOME APP

Connect your SmartCam to our App to record & download clips,
or consult your camera’s Live Feed to see what’s happening in real time.

Download the Neos SmartHome App here:

Supports iOS 11.2 and Android 5.0 or later

NEOS ALEXA SKILL

With the Neos Alexa skill, you can now access your live Neos SmartCam feed on your Alexa devices.

Ask Alexa to show your Kitchen, Lounge, Nursery, or anywhere else you have your SmartCam, on an Echo dot, Echo Show or Fire Stick connected to your TV.

Simply say “Alexa, show me the front room”

TECH SPECS

What's in the box:

2x Neos SmartCam

Quick start guide

2x 1.8m USB cable + plug

2x Wall plate

2x Mounting tape

Neos window sticker

App:

Auto-Arming: Enables notifications automatically when you leave home

FREE Cloud Storage: 12 second video clips are stored for 14 days and secured in a AWS Cloud via an end-to-end encryption

Option to upgrade to 1 min clips + additional features for Neos Boost subscribers

Multiple Cams Setup

Monitor:

Noise & Motion Detection: Receive alerts if your camera senses movement or noise

Adjustable sensitivity settings

Live stream: see what’s happening at home in real time.

Manual recordings

Camera:

Indoor use only

Dimensions: 5 x 5 x 5.6 cm (not including base)

110° wide angle lens

1080p Full HD: 2.8mm focal length and 1/2.9” CMOS sensor provides clear images

Night Vision: With F2.0 aperture, IR-CUT filter, and four 850nm infrared LEDs. See up to 9m away even in total darkness.

SD Card enabled: for continuous recording

Head can be rotated up to 320°

Video:

8x Digital Zoom

Motion Tagging: outlines motion in live stream and playback video modes

Download clips: on your smartphone

Audio

Built-in microphone and speaker

2-Way audio: Hear what is happening and respond through the built-in speaker

Install

Easy in-App install

Flexible installation options

Magnetic base

Wall Mountable

Option to rotate footage 180°

REVIEWS

Here's what SmartCam users are saying on Youtube:

TECH FLOW

This £20 Security Camera Blew My Mind!

COPPER VS GLASS

Smart Camera for under £25! (Noes SmartCam)

WEEKEND LOLLYGAGGER

Revisiting the Neos SmartCam, does the camera still hold up?

GOT A QUESTION ABOUT NEOS SMARTCAM?

FREQUENTLY ASKED QUESTIONS

Once you have received your Neos SmartCam, please follow the steps below to set up your camera via the Neos SmartHome app:

 

•   Download the Neos SmartHome app from the Google Play Store or the Apple App Store.

•   Remove the SmartCam and accessories from its packaging.

•   Plug in your camera to a power source (such as an outlet or power bank) using the included USB cable and power adapter.

•   Open the Neos SmartHome app and either create your account (first time) or login to the app with your existing username and password.

•   Once logged into the app, tap the '+' shown on the Home screen to start the installation

•   Follow the in-app instructions to complete the quick installation process

All Neos SmartCam come with free 14-day cloud storage as standard. When your Neos SmartHome app is armed (and notifications enabled) your SmartCam will automatically record 12 second video clips when triggered by either a motion or a loud noise. All recorded video clips will be stored on your SmartHome app to view for 14 days. After 14 days, all clips are permanently deleted and cannot be recovered. Within the 14 days you can save any clip to your phones storage if you would like to retain it.

Neos Boost is a subscription service that adds additional functionalities to your Neos SmartHome app:

•   One-minute clip recording upgraded from 12 seconds as standard. A reduced cool down time between clips from 5 minutes to 1 minute allowing for up to 12 hours of cloud storage every day, per camera.

•   Activity Zones to prevent getting unnecessary motion alerts and clips by specifying Activity Zones you want to be notified of
(or disregard), such as windows and doors or above the floor line if you have wondering pets.

•   Security Scheduling to set your own personal schedule to arm and disarm your Neos SmartCam when you are at home or away at
specific times of the day.

We are offering Neos Boost as a subscription service at £2.49 per month. Neos Boost can be purchased in app. To purchase a subscription just press on the "Find out more" button on the banner on the SmartHome app Home screen or within the app Settings page. Follow the on-screen purchase instructions to complete your purchase via your Apple or Google Play account.

Your Neos SmartCam is an indoor security camera and is not designed to be mounted or used outdoors. The device has not been built or tested for water/moisture ingress and will invalidate the warranty of the device if used or mounted outdoors.

Your smartphone device will require a minimum operating system (OS) of iOS 11.2 or Android 5.1 to use the Neos SmartHome app.

Please note we aim to support as many devices as we can, but it will be necessary to raise the minimum OS requirement from time to time, to ensure security and functionality are maintained.

We recommend all users where possible, to upgrade to the latest available OS on their smartphone device to get full benefit of the Neos SmartHome app and features.

Using a MicroSD card with your Neos SmartCam allows you to constantly record footage. It works alongside the standard clip recording functionality (or extended clip recorded functionality with Neos Boost).

When using a MicroSD card with your Neos SmartCam, your Neos SmartCam will overwrite the oldest footage when the MicroSD card runs out of storage space. To view footage recorded onto the MicroSD card, you will need to remove the card and playback via a compatible device.

Your Noes SmartCam supports 8GB, 16GB, and 32GB MicroSD cards in FAT32 format. We recommend Class 10 for optimal performance. Lower class MicroSD cards have slower speeds for file transfer and their performance varies, which is why we recommend Class 10.

Estimated record times are listed below for each:

You can purchase a 32GB Class 10 MicroSD card that is compatible with your Neos SmartCam here.

If you would like longer video clips than the 12 seconds provided free with the Neos SmartCam, you have two options:

You can upgrade to our Neos Boost subscription service for £2.49 a month. Neos Boost provides increased clip length from 12 seconds to 60 seconds and also reduces the cool down period between clips from 5 minutes to 1 minute, allowing up to 12 hours of footage per camera per day.

Alternatively, you can use a MicroSD card inserted directly into the base of the SmartCam to allow you to constantly record footage on a continuous loop. Using a MicroSD card works alongside the standard clip recording functionality (or extended clip recorded functionality with Neos Boost).

Your Neos SmartCam will overwrite the oldest footage when the MicroSD card runs out of storage space. You can purchase a MicroSD card for your Neos SmartCam here.

Once you have setup your Neos SmartHome account and installed your first SmartCam you can add additional users to your home so they can also receive device alerts and have the ability to check the camera livestream in real time.

If additional users also enable the Auto-Arming functionality, the SmartHome app will not arm until the last user has left the properties’ Auto- Arming Zone and will disarm upon the first user arriving home.

To add additional users to your account, tab on the People tab and then tap the “+” symbol in the top right-hand corner. This will prompt you to create a user. Enter the first name, last name and email address of the user you would like to invite. This will send an email invitation to the user to create their account and setup a password. Once complete, they will be able to download the Neos SmartHome app and login to the home with their own secure username and password.

Only the primary user can add/revoke shared users at any time within the “People” tab within the app.

Yes, the SmartCam requires to be plugged into a source of power at all times in order to work. As the SmartCam connects to your Wi-Fi stream live video and upload recorded clips, this can use a lot of power. If the device was battery powered it would likely run out of power very quickly and would not be very useful if away for an extended period of time.

To get the best experience from your SmartHome app, you would need to keep your SmartCam connected to a Wi-Fi network. You would also require a Wi-Fi or mobile data connection on your smartphone to access the live video feed at any time and receive real time event notifications.

However, if you also use a MicroSD card with your Neos SmartCam, it will continue to record footage onto the MicroSD card without a working Wi-fi connection to the SmartCam, Please note, you will only be able to play the footage back with a compatible device

Your Neos SmartCam supports 2.4 GHz Wi-Fi networks only. 5 GHz networks are not supported. If you’re having trouble setting up your Neos SmartCam and have a dual band router (broadcasts both 2.4 and 5 GHz Wi-Fi networks) please check that you’re connecting to the 2.4 GHz network. If not, please contact your Internet Service Provider for support.

The Neos SmartCam supports WPA and WPA2 protocols. It does not support WEP due to it being less secure than WPA and WPA2.

Your Neos SmartCam will not work with Wi-Fi networks that have a landing page or require a browser to complete connection. Common examples are hotel or airport public networks.

From time to time, our development team will provide a firmware update on the software of your Neos SmartCam.

Firmware upgrades can bring new functionalities, update an issue or provide enhanced security. We recommend keeping your SmartCam updated on the latest firmware version to ensure your SmartCam works as expected and to ensure your system is as secure as possible.

You can check to see if you are on the latest firmware and update if required in a few simple steps:

•   Log into your Neos SmartHome app
•   Click on camera thumbnail on the Home screen to access the SmartCam live view
•   Click on the Settings cog.
•   Scroll down to “Additional Info” and look for row labelled “Firmware”.
•   If there is a firmware update required it will state “update available” and an icon to click to start the update process.
•   This will take you onto a Firmware Update page and you will need to follow the on-screen instructions to complete.
•   Please allow up to 5 minutes for the SmartCam to update. Within this time, the SmartCam will click as it reboots itself. Please leave the SmartCam plugged in at all times during this process.
•   The app will notify you once the process is complete.
•   The status in your SmartCam Settings page will update to “up to date” once complete.

Please note: this process will need to be completed for each SmartCam if you have more than one in your home.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Find more resources on our support page, our full list of FAQs or tap the help button in your Neos App

HELP VIDEOS

We want you to get the most out of your Neos SmartCam.

Look out for regular updates and help videos with top tips.

HOW TO SETUP YOUR NEOS SMARTCAM

THE INS AND OUTS OF AUTO-ARMING

NEOS SMARTCAM & THE ALEXA SKILL

EASY TO INSTALL

Once you’ve follow our super easy step-by-step in-app instructions, you’re ready to pick the perfect spot for your Neos Smart Devices.
Here’s some tips to help you make the most of your Neos SmartCam’s flexible design:
Tilt & rotate your SmartCam into any position to find your best angle.
The SmartCam’s flexible design allows you to point the camera in precisely the right direction. The magnetic base & the included metal plate allows you to place your camera almost anywhere.
Now, which way is up? You decide!
Simply rotate footage 180° with a few taps in your Neos App.